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Resetting your password

Purpose​

If you cannot remember your password, KCFIS can email you a 6-digit reset code that lets you set a new one without administrator help.

Before you start​

You will need access to the email inbox registered to your KCFIS account.

Step-by-step​

Step 1 — Request the code​

  1. From the Logging in screen, click Forgot Password?.
  2. On the Reset your password screen, type your email address.
  3. Click Send Reset Code.
Expected result

A toast at the top right confirms "Password reset code sent to your email" and the screen advances to Enter reset code.

Step 2 — Enter the code and a new password​

  1. Open the email titled (typically) KCFIS password reset code. The code is a 6-digit number.
  2. Back in KCFIS, type the code into Reset Code.
  3. Type your new password into New Password and again into Confirm New Password. The new password must be at least 8 characters.
  4. Click Reset Password.
Expected result

A toast confirms "Password reset successful! Redirecting...". KCFIS signs you in automatically and opens the Dashboard.

If you used the wrong email​

Click Use a different email on the Enter reset code screen to start over.

Common errors​

You seeMost likely causeFix
Reset Failed with "invalid code"Code mistyped, expired, or you requested another codeClick Use a different email, then start the request again.
"Passwords do not match"The two password fields are differentRe-type both fields carefully.
No email receivedAddress typo, mail filtered as spam, or the email is delayedCheck Spam/Junk; wait 1–2 minutes; retry the request; contact Support if still missing.

Security tips​

  • Never share your reset code. KCFIS support will never ask you to read it out.
  • Reset codes are single-use and expire after a short time. If you stop midway, request a fresh one.